For diagnostic centres & labs
Pathology labs and imaging centres lose whole afternoons sending PDFs and answering one question on the phone: is my report ready? Soham Enterprises sends every report on WhatsApp as soon as it's ready, books tests and home collections, and tells patients exactly how to prepare.
Sound familiar?
The tests run on schedule. The messages around them don't — and that's where your front desk spends its day. Here's what changes when AI handles the routine part.
Staff download each report and attach it to WhatsApp chats, one patient at a time.
Each report goes out as a PDF on WhatsApp as soon as it's ready. Nobody attaches or forwards a thing.
The phone rings all afternoon with the same question: “is my report ready?”
Patients have the report before they think to call, so there's nothing left to chase.
Patients arrive for a fasting test after breakfast, and the test has to be rebooked.
Prep instructions — fasting hours, what to bring, when to arrive — go out with every booking and again the evening before.
Home-collection requests come in by phone at all hours and land on whatever paper is nearby.
Patients pick a home-collection slot on WhatsApp, share their address in the same chat and get a reminder before the visit.
Your lab stack
Most diagnostic centres start with these four. Voice AI and the CRM are there when you want them — both come with the Growth plan.
Report dispatch
Follow one patient through a day with your lab once the routine messages run on their own — from the prep reminder the night before to the nudge for her next test.
Meera gets her 7:30 AM home-collection slot and the fasting instructions your team set for her tests.
She chose the slot and shared her address on WhatsApp, so nobody had to call back for the details.
As soon as the report is ready, the PDF lands in her chat. Nobody downloads, attaches or forwards it.
She rates her visit. Happy patients get a Google review link; a concern reaches your team privately first.
A reminder for her repeat test arrives with a booking link, so she books with you again.
Recommended plan
Unlimited WhatsApp AI chats for bookings, prep questions and follow-ups, 500 Voice AI minutes for confirmations, review automation and the CRM — with a dedicated account manager. Running several centres? Enterprise adds multi-location rosters and full HIS/EMR integration.
Compare all plansSample package — final pricing is tailored to your centre on the demo call.
Poly-clinics & diagnostic centres
₹12,999/month
Start free trialFAQ
Have a question about your own workflow? Ask us on WhatsApp and we'll answer for your centre.
All questionsWhen a report is ready, the PDF is sent to the patient on WhatsApp from your centre's verified business number — nobody attaches or forwards it by hand. We'll walk through how it fits your current workflow on the demo call.
No. The AI never interprets results or offers a diagnosis. It shares the report, answers practical questions about timings, prep and collection slots, and passes anything clinical to your duty doctor or desk staff straight away.
Yes. Your team sets the instructions for each test — fasting hours, what to bring, when to arrive — and the agent sends them with the booking and again before the visit, in the patient's own language.
Messages go through Meta's official WhatsApp Business Cloud API under your verified account. Patient data is protected with 256-bit AES encryption, and our data handling is built around India's DPDP Act.
Get started
Book a 20-minute demo and watch a report go from ready to a patient's WhatsApp — with the prep reminder before it and the review request after.